Shipping

All products are shipped discreetly in a brown box with absolutely no indication as to the contents.

Goods that are in stock are dispatched within one working day Monday to Friday. If for any reason we are out of stock, we would expect to dispatch the goods in about 7 days. If there is a manufacturing delay with any products you will be notified by email as soon as we are aware.

Goods are sent on your choice of shipment unless the weight is over 2kg then goods are sent via DPD shipping partners and applicable rates apply.

If you aren’t available when your parcel arrives, it will be kept at your local depot for 7 days enabling you to pick it up. After 7 days the parcel is returned back to us.

We do not replace lost parcels free of charge. All parcels which are dispatched via an insured service will be handled by our team, who will look after the claim procedure on your behalf. Once approval is obtained, we will begin processing your replacement order. So, you will never be out of pocket but in the meantime, if you wish to have a replacement order sent before obtaining approval, this will be sent at your cost.

Uninsured services are not covered for claims.

We do not replace or refund edible items that have been sent outside of the UK and then spoil during transit. For example:- Sending Edible Chocolate Nipples all the way to Saudia Arabia and they melt before they arrive.

Cut off for overnight delivery choices is 3pm, if we can – we will dispatch up until 4pm when parcels are collected.

Please note, Discreetly currently ships to over 50+ countries, and are are not responsible for any tariffs or customs regulations.

We cannot be held responsible or accountable for any taxes, duties, tariffs, quarantine fees, or package warehousing fees assessed by your local customs office. These charges are separate from your shipping charge, and you will be billed directly from them.

🌎 Royal Mail International Airsure 🌎 Royal Mail International Uninsured 🌎 DPD International
Weight Price Weight Price Weight Price
100g - 500g £10 / $14 / €12 100g - 500g £5 / $7 / €6 1kg - 2kg £25 / $35 / €30
600g - 1kg £14 / $19 / €16 600g - 1kg £8 / $11 / €9 2.1kg - 4.5kg £33 / $45 / €39
1.1kg - 1.5kg £18 / $25 / €21 1.1kg - 1.5kg £11 / $15 / €13 4.6kg - 7kg £41 / $56 / €48
1.6 - 1.9kg £21 / $29 / €24 1.6 - 1.9kg £14 / $19 / €16 7.1kg - 9kg £47 / $64 / €55
- - - - 10kg - ∞ £49 / $68 / €58

Royal Mail International Airsure is available for important or valuable parcels. This is a secure Tracked and Signed service.

Royal Mail International Uninsured is available for low-cost orders making postage a lot more affordable, we don’t recommend using this delivery service for high-value orders but if you wish to this is your choice. The percentage of lost parcels with Royal Mail is less than 1%, taking the risk for low-cost orders is very low, If a parcel were to be lost there is no insurance available for this service or tracking information once the parcel leaves our warehouse.

Please note, when shipping goods overseas with Royal Mail the final leg of the journey in the destination country is done by your local postal service.

DPD International will provide a tracking number, email and SMS updates. The weight limit for DPD international is 30kg.

🇬🇧 Royal Mail 1st Class 🇬🇧 Royal Mail 2nd Class 🇬🇧 Royal Mail 24
Weight Price Weight Price Weight Price
0.1kg - 0.99kg £3.4 / $4.7 / €4 0.1kg - 1.24kg £2.6 / $3.6 / €3.1 0.1kg - 1.9kg £5.2 / $7.1 / €6
1kg - 1.25kg £3.6 / $5 / €4.2 1.25kg - 1.9kg £3 / $4.1 / €3.5 - -
1.26kg - 1.5kg £3.8 / $5.2 / €4.4 - - - -
1.6kg - 1.75kg £4 / $5.5 / €4.6 - - - -
1.76kg - 1.9kg £4.2 / $5.8 / €4.9 - - - -

Royal Mail First Class | Royal Mail Second Class is available for low-cost orders making postage a lot more affordable, we don’t recommend using this delivery service for high-value orders. If a parcel is lost there is no insurance available for this service or tracking information once the parcel leaves our warehouse. Any loses will have to be replaced at your cost.

Royal Mail Tracked 24 delivery will provide a tracking number and can be tracked at any stage of the delivery process. This service is also insured and requires a signature.

🇬🇧 Royal Mail 48 🇬🇧 Royal Mail Overnight 🇬🇧 Hermes 24
Weight Price Weight Price Weight Price
0.1kg - 1.9kg £3.6 / $5 / €4.2 0.01kg - 0.5kg £6.8 / $9.3 / €7.9 0.01kg - 0.9kg £3.6 / $5 / €4.2
- - 0.6kg - 1kg £8 / $11 / €9.3 1kg - 1.9kg £4.5 / $6.2 / €5.3
- - 1.1kg - 1.9kg £10.5 / $14.4 / €12.3 - -

Royal Mail Tracked 48 | Royal Mail Overnight | Hermes 24 delivery will provide a tracking number and can be tracked at any stage of the delivery process. This service is also insured and requires a signature.

🇬🇧 Hermes 48 🇬🇧 DPD Next Day Express 🇬🇧 DPD Weekend Shipping
Weight Price Weight Price Weight Price
0.1kg - 0.9kg £2.5 / $3.5 / €2.9 0.1kg - 30kg £5.9 / $8 / €7 0.1kg - 30kg £7.9 / $10.8 / €9.2
1kg - 1.9kg £3.4 / $4.7 / €4 - - - -
- - 1.1kg - 1.9kg £10.5 / $14.4 / €12.3 - -
1.6kg - 1.75kg £4 / $5.5 / €4.6 - - - -
1.76kg - 1.9kg £4.2 / $5.8 / €4.9 - - - -

Hermes 48 delivery will provide a tracking number and can be tracked at any stage of the delivery process. This service is also insured and requires a signature.

DPD Next Day Express is available for Next Day parcel delivery throughout the UK.

DPD Weekend Shipping is available for Saturday and Sunday parcel delivery throughout the UK.

Need more info? Check out our most frequently asked questions.

What are the delivery costs and options?

We offer a number of delivery options which vary in cost depending on how quickly you want your order to arrive.

You’ll always be able to choose a delivery option and see its cost before completing your order.

Which countries do you deliver to?

Here’s the list:

United Kingdom, United States, Australia, New Zealand, Canada, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Liechtenstein, Luxembourg, Macedonia, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland, Turkey, Brazil, China, Falkland Islands, Hong Kong, Israel, Japan, Singapore, South Africa, India, and pretty much anywhere else you could think of!

How can I track my order?

When your order has been dispatched, we’ll send you an email with the tracking number and a link to the Royal Mail (or other courier) website where you can track it.

Is your packaging discreet?

Of course! We ship all orders in boring brown boxes or plain envelopes so that the only person getting excited about your delivery is you.

What if I'm out when my order arrives?

If you’re out when your package is delivered, your mail person will find a safe place to leave your parcel or will take it to the nearest Post Office.

Don’t forget to take the delivery notification (collection card, SMS, email) and some photo ID registered to your delivery address when you collect your order in person.

What if my order doesn't arrive when I expect it to?

You can track the status of your order via the tracking link we sent you in an email, but if your parcel is more than 5 working days overdue, please contact us.

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