All products are shipped discreetly in a brown box with absolutely no indication as to the contents.
Goods that are in stock are dispatched within one working day Monday to Friday. If for any reason we are out of stock, we would expect to dispatch the goods in about 7 days. If there is a manufacturing delay with any products you will be notified by email as soon as we are aware.
Goods are sent on your choice of shipment unless the weight is over 2kg then goods are sent via DPD shipping partners and applicable rates apply.
If you aren’t available when your parcel arrives, it will be kept at your local depot for 7 days enabling you to pick it up. After 7 days the parcel is returned back to us.
We do not replace lost parcels free of charge. All parcels which are dispatched via an insured service will be handled by our team, who will look after the claim procedure on your behalf. Once approval is obtained, we will begin processing your replacement order. So, you will never be out of pocket but in the meantime, if you wish to have a replacement order sent before obtaining approval, this will be sent at your cost.
Uninsured services are not covered for claims.
We do not replace or refund edible items that have been sent outside of the UK and then spoil during transit. For example:- Sending Edible Chocolate Nipples all the way to Saudia Arabia and they melt before they arrive.
Cut off for overnight delivery choices is 3pm, if we can – we will dispatch up until 4pm when parcels are collected.
Please note, Discreetly currently ships to over 50+ countries, and are are not responsible for any tariffs or customs regulations.
We cannot be held responsible or accountable for any taxes, duties, tariffs, quarantine fees, or package warehousing fees assessed by your local customs office. These charges are separate from your shipping charge, and you will be billed directly from them.